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The State of Ohio's Needs and Resource Assessment
of Individuals with Brain Injuries and Their Families

Individuals and Their Families Rated Services and Identified Unmet Needs

This section of the report provides charts for each service with the results provided by individuals and their families.

For each service described in the charts that follow, respondents were asked to check all that apply to the person with a BI. Choices were "do not need," "receive and satisfied," "receive but dissatisfied," and "need this service."

Because respondents could choose more than one answer to a question, the combined numbers of the bars in the graphs below generally total more than the number of responses noted in the title.


List of survey questions about:


Survey question about case management/service coordination

Question asked: Do you have a case manager or service coordinator, a person who works with you to coordinate the services you need? (496 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
141 (28 percent) 134 (27 percent) 66 (13 percent) 159 (32 percent)

A survey respondent said: "Creation of Case Management targeted specifically to those with brain injuries...or at the very least, training of current Case Managers in other fields to the needs of those with brain injuries."

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Survey question about home care support

Question asked: Do you have home care support, for example, nursing care, home health aide, help with bathing and dressing, homemaking assistance? (494 respondents)
Do not need Receive - satisfied Receive - dissatisfied Need this service
325 (66 percent) 92 (19 percent) 17 (3 percent) 61 (12 percent)

A survey respondent said: "We need assistance AT HOME ... Without those services I would be in an assisted living facility."

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Survey questions about housing

Question asked: Are you receiving housing assistance (500 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
291 (58 percent) 61 (12 percent) 14 (3 percent) 138 (28 percent)

A survey respondent said: "We had to take her out of a terrible nursing home that tried to control her sleeplessness and violent outburst with drugs contraindicated for people with TBI and take care of her at home."

Question asked: Are you receiving help with home modifications? (495 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
339 (68 percent) 37 (7 percent) 9 (2 percent) 112 (23 percent)

A survey respondent said: "Recommendations for modifications would be helpful. Son's injury is comprehensive - he is fully dependent, in wheelchair."

Question asked: Are you receiving emergency shelter assistance (498 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
442 (89 percent) 8 (2 percent) 7 (1 percent) 43 (9 percent)

Survey respondents said: "We need housing now cause we are being evicted."

"He has been in a homeless shelter 2 times so far this year."

"My son is in jail because I can't get the help he needs out here. I put him in the hospital, they release him, give him 2 weeks of med's and he goes to counseling 6 weeks later. He will be out of meds, down and out before his appointment."

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Survey question about respite care

Question asked: Are you receiving respite care, temporary care to give caregivers a break? (494 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
350 (71 percent) 36 (7 percent) 8 (2 percent) 102 (21 percent)

A survey respondent said: "My mother had to go into a nursing home because there were not enough family and community supports. It was impossible to get enough respite care for the primary care giver."

Looking only at family members' responses shows that families perceive a greater need for respite care.

188 respite responses from parents, children, spouses, siblings, significant others
Do not need Receive - satisfied Receive - dissatisfied Need this service
93 (49 percent) 25 (13 percent) 8 (4 percent) 64 (34 percent)

A survey respondent said: "The waiver services for respite care are a life saver for us. We were able to seek college age males to be hired as Independent Providers. Without this, my son would have totally shut-down on life."

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Survey questions about learning supports

Question asked: Are you receiving learning supports (students through high school)? (473 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
406 (86 percent) 24 (5 percent) 7 (1 percent) 37 (8 percent)

A survey respondent said: "There should be major educational supports within the school system to provide job training and to match individuals to interests and job opportunities."

Most people answered this survey question. However, only 47 of those people were under the age of 22, and therefore were eligible for these services. Here's a look at what they said.

Learning supports: 47 learners ages birth - 21
Do not need Receive - satisfied Receive - dissatisfied Need this service
18 (38 percent) 16 (34 percent) 6 (13 percent) 8 (17 percent)

A survey respondent said: "It's taken me a year and he's still not in the school I've been signed up with."

Question asked: Are you receiving learning supports (students after high school)? (482 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
316 (66 percent) 36 (7 percent) 7 (1 percent) 124 (26 percent)

A survey respondent said: "I went to college before, I need [a] tutor so I can go back to school."

Most people answered this survey question. Looking only at those people who were 22 years old or older, here is what the survey found:

Learning supports: 425 learners 22 years and older
Do not need Receive - satisfied Receive - dissatisfied Need this service
282 (66 percent) 30 (7 percent) 7 (2 percent) 106 (25 percent)
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Survey questions about therapy services, medical services, counseling, etc.

Question asked: Are you receiving inpatient rehabilitation (therapies you receive while staying in a hospital)? (493 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
358 (73 percent) 78 (16 percent) 21 (4 percent) 42 (9 percent)

A survey respondent said: "I received rehabilitation at [Rehabilitation Hospital]. I was treated excellently while I was a patient and as an out-patient. I suggest that whomever could be treated there, should be. It's a tremendous facility."

Question asked: Are you receiving speech therapy? (508 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
283 (56 percent) 117 (23 percent) 21 (4 percent) 96 (19 percent)

A survey respondent said: "No follow-up therapy was suggested by the doctors - the most helpful was the speech therapist at the hospital. Speech therapist at the nursing home spent very little time with mom, I have helped more with her verbal skills than they did."

Question asked: Are you receiving cognitive training (retraining your brain to improve everyday skills)? (500 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
159 (32 percent) 100 (20 percent) 22 (4 percent) 226 (45 percent)

A survey respondent said: "I need a cognitive retraining program close to home ... that will help me get my skills back so I can return to work as a teacher."

Question asked: Are you receiving occupational or physical therapy? (502 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
180 (36 percent) 151 (30 percent) 32 (6 percent) 146 (29 percent)

A survey respondent said: "We are always looking for more cognitive training, OT/PT, medical services that address BI, and assistive technology."

Question asked: Are you receiving nursing care? (500 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
395 (79 percent) 68 (14 percent) 12 (2 percent) 27 (5 percent)

A survey respondent said: "I find that there is no one to turn to for anything for my son who has TBI. Whether it be help with home therapy - accessibility to wheelchair help in my vehicle or nursing care to help out."

Question asked: Are you receiving individual counseling? (503 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
165 (33 percent) 134 (27 percent) 28 (6 percent) 181 (36 percent)

A survey respondent said: "Counseling is provided at [agency] - but consists mainly of medicating my son. There is a need for specially trained counselors who focus on the emotional and social needs of an TBI victim."

Question asked: Are you receiving family counseling, training or education? (499 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
228 (46 percent) 53 (11 percent) 15 (3 percent) 205 (41 percent)

A survey respondent said: "[A]s a caregiver, I could use socialization with those who share similar situations as I took an early retirement to care for my husband ... Believe that both of us need therapy to deal with the changes in our lives. This therapy needs to be designed for TBI victims and families. Without my care, my husband would require an assisted living facility."

Question asked: Are you receiving neuropsychology services? (496 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
174 (35 percent) 106 (21 percent) 29 (6 percent) 192 (39 percent)

A survey respondent said: "I see a neurologist, but no one ever told me about the doctors that work with people that have brain damage. He needs to work with someone that can help him, and maybe give us more than 'I don't know' all the time."

Question asked: Are you receiving alcohol or drug treatment? (502 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
447 (89 percent) 22 (4 percent) 3 (1 percent) 31 (6 percent)

A survey respondent said: "He has been in short term individual therapy which was basically offered to get me off their backs, but which had no thought or follow up. Nothing was available in Ohio. Drug abuse has been a huge influence on his life. He is physically OK, help stops there."

Question asked: Are you receiving behavioral supports (learning ways to reduce or avoid unwanted behaviors)? (502 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
242 (48 percent) 56 (11 percent) 8 (2 percent) 198 (39 percent)

Survey respondents said: "My nephew was released from the hospital with no follow up as far as therapies for his behavioral changes."

"Need help to control temper - shortened fuse - frustration with changes."

Question asked: Are you receiving vision services that address the affects of your injury? (501 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
239 (48 percent) 103 (21 percent) 20 (4 percent) 140 (28 percent)

A survey respondent said: "They (Medicaid) are cutting our dental and vision benefits. I don't think that's very fair considering most of us only receive a very limited amount of SSI every month. There's going to be a bunch of blind toothless gimped up people walking and wheeling around."

Question asked: Are you receiving medical services that address the affects of your injury? (493 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
87 (18 percent) 220(45 percent) 58 (12 percent) 137 (28 percent)

A survey respondent said: "Medical communities are oblivious to TBI and sensitivities and to medications, etc. They don't have time to explore options or help you find solutions to emotional as well as physical problems that are not the mainstream."

Question asked: Are you receiving medical services for your general health and prevention? (495 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
60 (12 percent) 332 (65 percent) 34 (7 percent) 79 (16 percent)

Survey respondents said: "The continuum of care and communication doctor to doctor was vague."

"Educate doctors to refer their patients to specialists they need to help them."

Question asked: Are you receiving dental services? (501 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
86 (17 percent) 246 (49 percent) 18 (4 percent) 153 (31 percent)

A survey respondent said: "I do not have dental services because many places do not accept Medicaid or only accept so many Medicaid clients."

Question asked: Are you receiving assistive technology services, for example, a device that helps you speak, tape recorder for memory, wheelchair, etc.? (496 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
263 (53 percent) 85 (17 percent) 18 (4 percent) 134 (27 percent)

A survey respondent said: "Reduce paperwork and follow up. After 2 years - still trying to get electric wheelchair! She needs this to improve mobility and self reliance."

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Survey questions about work, finances and living in the community

Question asked: Are you receiving assistance getting a job? (488 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
269 (55 percent) 48 (10 percent) 42 (9 percent) 133 (27 percent)

Survey respondents said: "There should be major educational supports within the school system to provide job training and to match individuals to interests and job opportunities."

"Need people to give you a chance at a good-paying job. Need companies and employers to understand what a brain injured person has and continues to go thru."

Question asked: Are you receiving assistance keeping a job? (471 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
307 (65 percent) 26 (6 percent) 24 (5 percent) 115 (24 percent)

Survey respondents said: "They all gave up on me. Said I was Un-employable. I used to lead a crew . . . I can't do this anymore."

"[H]e didn't like being at a sheltered workshop and would become uncooperative - he has been deemed unemployable."

Question asked: Are you receiving community skills training, relearning skills to use in public places? (496 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
288 (58 percent) 58 (12 percent) 11 (2 percent) 139 (28 percent)

A survey respondent said: "Things, simple things, become very hard. Any kind of help can really be of help. I have always been able to walk - not well - but under my own power with a cane."

Question asked: Are you receiving social skills training (how to act with others)? (496 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
264 (53 percent) 63 (13 percent) 8 (2 percent) 161 (32 percent)

A survey respondent said: "Pay attention and listen to them, don't feel sorry for them or baby them. TBI classes should be led by people with TBI. Let them speak, they have experienced head injury. They are experiencing the trials and error of living as a TBI. Let us hear from them on how they have to learn to live with their disabilities."

Question asked: Are you receiving money management and budget training? (496 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
290 (58 percent) 49 (10 percent) 6 (1 percent) 152 (31 percent)

A survey respondent said: "Those of us who can get better enough to function or look like we are functioning... I still don't know how to do well with the money issues."

Question asked: Are you receiving transportation assistance? (498 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
247 (50 percent) 94 (19 percent) 28 (6 percent) 132 (27 percent)

Survey respondents said: "Desperately need transportation. We need affordable transportation."

"Traveling is required for access, including support groups! An on-line support group has been MY primary link to sanity and information."

Question asked: Are you a member of a TBI support group? (487 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
83 (17 percent) 218 (45 percent) 44 (9 percent) 147 (30 percent)

Survey respondents said: "Would like more support groups for families impacted by a TBI. Would like more support re-introducing individuals with TBI into the community."

"I need daily or most of the week contact with others like me - it's a very lonely world."

Question asked: Are you receiving recreation or social activities services? (486 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
170 (35 percent) 87 (18 percent) 21 (4 percent) 210 (43 percent)

A survey respondent said: "He was "fortunate" enough to sustain his injury before he turned 23 so he qualified for and gets services through CMR/DD. EVERY person with a brain injury should have support services like those he receives through CMR/DD. Also, social programs for survivors must be developed. He is not mentally retarded nor is he developmentally delayed so all the social programs CMR/DD has don't meet his needs for social interaction."

Question asked: Are you receiving legal services related to your injury? (499 responses)
Do not need Receive - satisfied Receive - dissatisfied Need this service
393 (79 percent) 94 (19 percent) 32 (6 percent) 158 (32 percent)

Survey respondents said: "We are happy with our legal assistance but the process of applying for SSI is very slow."

"Extremely difficult to find doctors or lawyers who understand and know about brain injury....Require classes while in medical or legal school. Pass laws to help."

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